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Return and Refund Policy

Return and Refund Policy

Terms of Return:

  • Returns are accepted for unused home whitening kits within 30 days of the delivery date.
  • Due to health and hygiene regulations, we cannot accept returns of kits if the packaging has been opened or if any items within the kit have been used.

State of Return:

  • The kit must be in its original packaging, and all components must be intact. This includes the whitening gel, mouthpiece/LED light, and any additional items included in the kit.
  • Items that have been used or have been tampered with are not eligible for return.

Reason for Return:

  • Returns are accepted for defective products, incorrect items shipped, or issues with the kit components.
  • Please provide a clear description of the issue along with photographs if applicable, to facilitate the return process.

Process for Return:

  • To initiate a return, please contact our customer service at info.rsco@protonmail.com within 30 days of receiving your order. Title Subject line: Return
  • We will provide you with instructions for returning the kit. Return shipping costs are the responsibility of the customer unless the kit was defective or incorrect.
  • Ensure the kit is securely packaged to prevent damage during return shipping.

Process for Refund:

  • Upon receiving and inspecting the returned kit, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5-7 business days.
  • Please note that original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.


Thank you for shopping with Radiant Smiles. We are dedicated to ensuring your satisfaction and are here to assist with any concerns regarding your purchase.

Terms and Conditions

By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase or booking an appointment.


General Terms:

Radiant Smiles provides teeth whitening services and products through our website, physical locations, and third-party platforms. By using our services, you agree to comply with all terms outlined below.


Services and Transactions:

  • Product Availability: We make every effort to display accurate stock levels on our website, but we cannot guarantee product availability at the time of purchase.
  • Cancellation and Withdrawal of Services: Radiant Smiles reserves the right to cancel or withdraw services or products at any time without prior notice if necessary.
  • Pricing and Payment: All prices displayed are in $CAD and include any applicable taxes. We reserve the right to change prices at any time without notice. Payment is required at the time of purchase, and by completing a transaction, you agree to the total charges.
  • Refunds and Returns: Our refund and return policy is outlined and by making a purchase, you acknowledge and agree to the terms.


Liability and Accuracy of Information:

  • Website Accuracy: While we strive to provide accurate, up-to-date information on our website, there may be occasional inaccuracies or omissions. Radiant Smiles does not guarantee that all information, descriptions, pricing, or availability of products and services is without error.
  • Website Downtime: We will not be held responsible for any interruptions or downtime of our website. We do our best to ensure continuous availability but cannot guarantee error-free or uninterrupted access at all times.
  • Liability Limitation: Radiant Smiles is not liable for any damages or injuries resulting from the use or misuse of our products or services. By purchasing and using our teeth whitening products, you agree to follow all provided instructions and disclaimers.

Copyright and Intellectual Property:

  • All content, images, and information on this website, including product descriptions, logos, and media, are the intellectual property of Radiant Smiles. You may not reproduce, copy, distribute, or use any content for commercial or personal purposes without explicit permission.
  • Limited permission is granted to access and use the content for personal, non-commercial use only.

Customer Conduct and Behavior:

  • You agree not to engage in unlawful activities, including but not limited to spamming, hate speech, bullying, or any form of harassment on our website or associated platforms.
  • Promotional or unsolicited advertisements are not permitted.
  • Radiant Smiles reserves the right to disable or terminate user accounts or deny access to our website or services for any customer who violates these terms.

User Accounts and Security:

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorized use of your account.
  • We reserve the right to disable or terminate any account suspected of fraudulent or harmful activity.

Third-Party Links:

Our website may contain links to third-party websites or services that are not owned or controlled by Radiant Smiles. We do not assume responsibility for any content, privacy policies, or practices of third-party websites.

Governing Law:

These terms and conditions are governed by the laws of Ontario, Canada and any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in Ontario, Canada.

Amendments:

Radiant Smiles reserves the right to amend or update these terms and conditions at any time. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of any modifications.

If you have any questions or concerns about our terms and conditions, please contact us at info.rsco@protonmail.com.

Copyright © 2025 Radiant Smiles - All Rights Reserved.

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